Thank you for contacting us. During business hours you can expect to hear back very quickly. If this has been submitted after business hours then you can expect a response first thing next business day. Excluding holidays, our business hours are 9am to 5pm Monday through Friday.
If this is an urgent tech support request, please also contact us by phone at: 1-858-717-2323.
We work hard to resolve support cases quickly and professionally. Thank you in advance for your patience and understanding. We will be in contact with you shortly.
Sincerely,
Epic Helpdesk